Frequently Asked Questions

• The item must include a copy of your receipt.
• The item must include all tags in place and in original packaging. The item must not have been worn. Packaging should be in original condition.
• Shoes must be unworn & returned in the original undamaged shoe box. Packaging should be in original condition.
• A note for reason of return must be enclosed. We need to know if you are expecting to exchange or return.
• Items sent for return should be insured, we are not responsible for lost or stolen packages.
• If you are paying for your item C.O.D or with a check, include the amount for reshipping with the item returned.

Items not accepted for return: All tights, undergarments, all foot items such as toe pads-spacers-etc, makeup or hair products are a final sale. All discontinued items or sale items are not accepted.

We will do our best to take care of you and your returns in a fair and timely manner. We know there are times when you will need to return an item. We will review each return and respond as quickly as possible to resolve the refund or exchange.